UK delivery & collection

You can check the status of your order and find tracking information at any time in  My Account. You can also track your order directly on the courier website. If you placed your order as a guest, click here for tracking information.

We’ll keep you updated about your order via email – you’ll initially receive an order confirmation from us, and we may also send you important updates about items in your order, including when they’ve been despatched.

To get your order to you as quickly as possible, we may have to send some items separately and these may occasionally be delivered by different couriers. Our couriers deliver between 7am and 7pm. During busy periods, we may deliver outside of these hours.

To get your order to you as quickly as possible, we may have to send some items separately and these may occasionally be delivered by different couriers. Our couriers deliver between 7am and 7pm. During busy periods, we may deliver outside of these hours.

Look out for any emails we have sent you that may contain important updates about your order. You can check the status of your order and access tracking information at any time in My Account.

Free next-day delivery applies to marksandspencer.com purchases, excluding: food, flowers, hampers, wine, furniture and any items on sale. This benefit is subject to terms and availability – you can find out more in the delivery information outlined under the ‘Clothing, home (excluding furniture) and beauty’ section at the top of the page.

Check that you’ve selected 'Nominated-day/Next-day delivery’ along with the date for delivery, if you’ve already done this and the delivery charge isn’t deducted please check the exclusions list and then consider the steps below.

Set up your M&S.com account

To enable your benefit, you’ll need to set up an M&S.com account; it can take up to six working days for your next-day delivery benefit to be enabled.

If you’ve set up your M&S.com account, it’s been more than six working days and your next-day delivery benefit isn’t applied automatically when selecting ‘Next/Nominated day delivery’ at check-out, please contact our service team. In the meantime, don’t forget to check your Welcome Pack for one-time codes.

Check your Welcome Pack

Within your Welcome Pack, we’ve sent you two one-time codes to use in the six working days between being approved for Club Rewards, setting up your M&S.com account and the benefit being applied to your account.

Using your one-time codes

Enter your one-time code into the promotion code section at the point of payment, after selecting 'Nominated-day/Next-day delivery’. Once the code has been added it’s considered to be used, so adding anything else to your basket after this will mean you’ll need to use another code.

You’ll still be charged a delivery fee when

Any of the following items are included in your basket: food, flowers, hampers, wine, furniture and any items on sale.

In most cases you’ll only be charged a percentage of the nominated-day/next-day delivery fee, this will be directly correlated to the number of items in your basket that are from the exclusions list.

If you order wine, you’ll be able to select standard or next day delivery but you’ll be charged the full delivery fee.

Sometimes you won’t be able to select a next day delivery slot

Rather than disappoint you, when we know we can’t delivery something the next day, we won’t let you select this option. But we will let you choose another day that’s convenient for you to receive your delivery, at no additional cost.

In these instances, make sure you select the 'Nominated-day/Next-day delivery’ and the date of your choice to qualify.

Delivery varies depending on the product, so please scroll down to find the department relevant to your order.

If you are shipping to Jersey, please use the dedicated Jersey website.

If your postcode belongs to GX11 1--, we do not currently offer standard delivery.

If your postcode belongs to one of the below, unfortunately we do not currently offer next-day delivery to your address:

Unfortunately, if your postcode belongs to one of the below groups, we cannot guarantee the full freshness of flowers upon arrival, therefore we do not deliver:

Hampers
Unfortunately, for all Chilled hamper lines, if your postcode belongs to one of the below groups, we cannot guarantee the full freshness/quality of the hamper upon arrival, therefore we do not deliver:

Unfortunately, for all ambient hamper lines, if your postcode belongs to one of the below groups, we cannot guarantee the full freshness/quality of the hamper upon arrival, therefore we do not deliver:

For all ambient hamper lines, if your postcode belongs to one of the below, your order will arrive within 48 hours:

If your postcode belongs to one of the below, we do not offer next-day delivery. However, we do offer standard delivery with a maximum delivery lead time of five days:

HS1-9

KW15-17

PA20-49

PA62-78

PA80

ZE1-3

Unfortunately for all wine lines, if your postcode belongs to one of the below groups, we cannot deliver to this region:

All BT Postcodes

Furniture
Unfortunately, we are unable to deliver furniture to the following postcodes:

Home delivery
Most deliveries need to be signed for, so if you’re out when delivery is attempted, our couriers will leave a card explaining what to do next.
If you’ve ordered a hamper, we’ll leave it in a safe place if you’re not home. However, as hampers can contain perishable items, we recommend choosing a day when you know someone will be available to sign for it.

Store collection - Cakes
As food items are perishable, you’ll need to collect your order on the same day it arrives in store. Unfortunately, we are unable to extend your collection date or give you a refund if you don’t collect your order on the selected day. Cake orders can be cancelled or amended within 30 minutes of placing the order – after this time, we are unable to change or amend your order or chosen collection store.

Store collection - Everything else
We’ll hold your order at your chosen collection store for seven days after your selected collection date. If you’re unable to collect your order by the seventh day, please contact your chosen store directly. They may be able to extend the collection period for you. If not, your order will be returned to our warehouse and a refund will be issued to your original payment metholy.

International delivery
Some international deliveries need to be signed for on receipt. If there’s no one available, we’ll leave a card explaining what to do next.

Orders can only be delivered to one address. You’ll need to place separate orders for items that need to be delivered to different addresses.

All clothing, beauty, homeware and cake orders can be collected from any of our participating UK stores – click here to find your local M&S store.

Unfortunately, flowers, wine, gift cards, made-to-measure orders and most furniture cannot be collected from a store and must be delivered to a UK address (exclusions apply). However, some small furniture items are available for store collection so please check the individual product page or the checkout for the most accurate information.

Please note from time to time, selected clothing, homeware and beauty products may not be available for next-day store collection. You’ll be advised of any availability issues when placing your order at the checkout.

We are encouraging customers to bring their own bags to collect their online orders. We are committed to reducing, reusing and recycling our packaging and are trialling new alternatives. In some stores, you may find that items in your Click & Collect order are packaged in a plastic bag or given to you without one. Please help us reduce our use of plastic by bringing your own bag to collect your order.