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  • Sparks is our customer reward scheme. Sparks gives you the chance to receive little treats and thank yous, get your shopping for free and we'll make a donation to your chosen Sparks charity every time you shop.

  • To join Sparks download the M&S app to your device or visit You can scan your Sparks card straight from your device when using the M&S app. If you would also like a physical card, and link it to your account.

  • You’ll still continue to receive your regular offers as before.

  • You won’t always have offers in your Sparks hub, but keep checking back as new ones will appear.

  • We don’t guarantee a birthday offer to every customer, but the more you shop with Sparks, the more likely you are to be in with the chance of a free treat, or having your shopping paid for by us.

  • You will find all your treats in your Sparks account. Make sure you also opt in to receive Sparks marketing communications to get the most out of Sparks, as we’ll send you an email every time a new treat arrives.

  • You will find out at the till in store or when you checkout online.

  • If you are selected for this very exciting reward, a member of the Sparks team will contact you directly.

  • Any clothing item can be exchanged for a different size of the same product and, in line with your statutory rights, any faulty item will be replaced.

  • Yes, you can share any of your Sparks treats or rewards, including gift cards, with someone else, but we ask that you don’t sell them on.

  • Sparks offers are personalised to you, so unfortunately we can’t offer joint accounts.

  • No, there’s no need for a physical card, simply download the M&S app and scan your digital card straight from your phone

  • We know from customer feedback the easiest way to access Sparks is directly through the M&S app, so we’ve stopped issuing physical cards to new Sparks customers. If you are a current Sparks customer and need to replace your physical Sparks card, and cannot access this via M&S app, please click here.

  • Every time you scan your Sparks card online or in store, you get the chance to get the shopping you are buying for free, right there and then. Every week in every store, a customer will be treated to everything in their shopping basket, on us!

  • Sparks does not operate in our BP petrol station locations or any of our stores outside the UK and ROI.

  • Sparks cannot be used on the Ocado website. You can use Sparks when shopping on the M&S website, the M&S app, or in store.

  • The changes to Sparks do not affect any points you collect with M&S Bank.

  • On iOS, click on the app store, choose the M&S app and click download. On Android, open the Play Store, choose the M&S app and click install.

  • Customers can receive a treat from Sparks when they drop off their shwopping and scan the QR code on in store marketing.

  • A lucky transaction is chosen at random in every store and online every week. Please see full details in our T&Cs

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